No. Prices do not include charges for shipping and handling, taxes, or any other government-required fees. When you place an order, we will estimate shipping and delivery dates for you based on the shipping options you choose and the availability of the item.

ALJIWAN will not be held responsible or liable for any issues that result from your local customs. If customs duties are applicable, these are in addition to your shipping charges and must be paid directly by you. No refunds will be given for items that are seized at your local customs office. Customs policies vary widely from country to country, so clients should contact their local customs office for further information.

Yes. Orders can be placed through WhatsApp by contacting our sales team at +973 32060020

Orders can be placed through our website or via call or WhatsApp by contacting our sales team at +973 32060020

It is your responsibility to ensure that your order is correct before submitting it to us. If you encounter any issues with your order, please call or WhatsApp us at +973 32060020 After you place your order, we will send you a confirmatory email to acknowledge that we have received it. This email is sent automatically to the email address you provided. Please note that this does not mean your order has been accepted. Your order constitutes an offer by you to purchase the product(s) at the price listed. Once we have received your order, we will check to ensure we can fulfill it. We will then send a second email either accepting the order or issuing a cancellation. If accepted, the confirmation email will include both confirmation of your order and an estimated timeframe for production and delivery. Once you receive an email confirming your order's acceptance, we will be under a legal duty to supply you with the product you ordered. All orders are subject to our acceptance. We are not obliged to accept your order and may, at our discretion, decline it. By clicking the 'place order' button, you agree to pay for the product(s). If your order is declined, any payment you have made will be refunded to you.

Absolutely. We offer bespoke services to create personalized pearl jewelry, to inquire about bespoke pieces please contact through WhatsApp +973 32060020

The time required for the creation of a commissioned piece may vary depending on factors such as design complexity, availability of materials, and the meticulous sourcing of premium pearls. At MATTAR we are committed to using only the finest natural pearls, which may sometimes necessitate additional time to ensure the quality and exclusivity of your piece. As such, we cannot guarantee specific delivery dates until all materials have been sourced and approved. Throughout the production process, we will provide regular updates to keep you informed of any changes or delays. For smaller, less intricate pieces, production typically takes 3 to 5 weeks. However, for larger or more complex designs, the process may extend up to 12 weeks. The estimated timeline will be carefully discussed with you during the proposal and design phase to ensure realistic expectations. Please note that while we strive to meet these deadlines, unforeseen circumstances, such as delays in sourcing rare materials, may occur. MATTAR cannot be held liable for delays that result from such factors, but rest assured we will work diligently to complete your bespoke piece to the highest standards of craftsmanship.

Yes, we offer a warranty for manufacturing defects within a specified period from the date of purchase. This does not cover normal wear and tear, accidental damage, or improper handling.

If your jewellery requires repairs due to damage or wear, we offer a range of repair services, including stone replacement, clasp adjustments, and resizing. Please contact our team for an assessment and service details.

Yes, we provide ring resizing services. The first resizing may be complimentary within a certain period, depending on the design and material. Some intricate designs may have limitations on resizing.

Yes, we provide custom engraving services to add a personal touch to your jewellery. Whether it’s initials, a special date, or a meaningful phrase, our team can engrave your piece with precision.

Please refer to our Returns & Exchanges policy for details on eligibility and conditions. Custom and bespoke pieces are non-returnable.

Yes, we provide jewellery certification for select pieces, ensuring authenticity and quality. For high-value items, we can also assist with appraisal documentation.

We're happy to help! Please email us at almoosa@aljiwanjewellery.com and we will get back to you within 24 hours.

You can return or exchange items within 15 days from the date of receipt if there is a manufacturing defect, non-compliance with specifications, or the item doesn’t match the original agreement. The item must be unworn, unopened, sealed in original packaging, and returned with the original certificate and invoice. For a refund, you have up to 30 days. The refund will be processed after item verification and authenticity checks. Al Jiwan Jewellery refunds only the amount paid online, excluding shipping, tax, and import fees.