Returns & Exchanges

You can return or exchange items within 15 days from the date of receipt if there is a manufacturing defect, non-compliance with specifications, or the item doesn’t match the original agreement. The item must be unworn, unopened, sealed in original packaging, and returned with the original certificate and invoice. For a refund, you have up to 30 days. The refund will be processed after item verification and authenticity checks. Al Jiwan Jewellery refunds only the amount paid online, excluding shipping, tax, and import fees.